Can I change the value of an eGift Card after I've paid for it?
Not at this time.
Do eGift cards expire or have usage fees?
No, digital gift cards do not have expiration dates or usage fees.
How quickly will I be able to use my purchase?
You can use the eGift as soon as you receive it.
Where does my eGift go after purchasing?
eGift card will be sent directly to you shortly after you receive your order confirmation email.
What should I do if I do not see my eGift card in my inbox?
Due to the nature of the way digital gift cards are delivered, there is always a chance that the email could get flagged as an unknown recipient and end up in someone’s spam filter. If you have purchased an eGift card and you never received it, be sure that you check you spam filter.
How do I cancel the purchase of an eGift Card?
You can cancel your purchase by contacting Customer Support HERE.
How can I check the balance of my eGift card?
Please contact Customer Support HERE and they will be happy to provide the remaining balance.
I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply locate our eGift email, then click on the provided link to print it. The resulting printout may be presented as a gift to the recipient, and may be redeemed online at craftshack.com.
Can I send two (or more) eGift Cards to multiple people?
Yes. If you ordered more than one eGift card, you will receive multiple emails for each code that you can pass along to the intended recipient with your personalized message.
Where can I use my eGift Card?
You can use your eGift Card at our online store craftshack.com.
Do I need a special printer? Do I need to print color?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
Can I reload my eGift Card after I've spent the full value?
Not at this time.
What if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card or the email, contact Customer Support immediately HERE.