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At CraftShack.com, we aim to provide you with the best shopping experience possible. Please take a moment to review our updated cancellation and refund policy to ensure you are informed about our procedures.

Cancellation Policy:

• Cancelation of an order when fulfillment in progress or fulfilled but tracking not yet updated is not guaranteed. Please note that a 5% cancelation fee applies to all canceled request. This fee helps cover the costs associated with payment processing and reversal.

Refund Policy:

• All Sales Are Final: Refunds to the original form of payment cannot be provided if the order is in progress, fulfilled, delivered or in transit with the shipping carrier. Shipping cost is non-refundable. Any credits will be issued in a form of eGift Cards to use on CraftShack.com. Refunds to credit cards or the original form of payment will only be considered on a case-by-case basis.

• Non-Refundable Fees on Returns, In-Transit, Delivered Shipments or Shipment Exceptions: The initial shipping cost is non-refundable, along with the returning shipping cost, and cancellation fee will be deducted from the subtotal transaction amount. This deductions covers restocking and materials and both the shipping cost and return charges.

To request the cancellation of your order, please follow these steps:

• If your package has not yet reached the "Out for Delivery" stage, you can initiate a package stop and return by contacting us: HERE 

• For all other cancellation requests, please submit a ticket with your request through our online portal HERE or send an email to [email protected] with the subject line: "Cancel Order #[your order #] - Accept Reduction."

We appreciate your understanding of our cancellation and refund policy. If you have any questions or need further assistance, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to help you with any concerns you may have.

Thank you for choosing CraftShack.com!