Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.
Limited coverage for damages excludes minor aesthetics that don't affect the liquid inside the product (this is not considered "damage"). Product leaks or disfigurement of Limited Edition products are the main coverage for damage protection.
In the event that the courier claims your package is lost or unrecoverable (theft), we will initiate a reshipment or issue store credit in the full transaction amount.
Without this protection plan, CraftShack will not be responsible for package loss, thief or damages due to the courier's mishandling. CraftShack will file a claim with the courier, but compensation will be subjected to the courier's determination.